Changes to our Electronic Patient Record System

You may be aware that in order to be able to work more closely with the other 8 GP Practices in our Primary Care Network (Regis Healthcare), our clinical computer records were changed to “System One” at the end of April.

Another advantage of working with System One is the ability to share information between the Practices and providers of other NHS services in the locality.

There have been some inevitable technical issues during the changeover, resulting in the telephone lines being extremely busy.

We apologise if you have been experiencing long waits to make contact.

Please may we ask that if the matter is not urgent, you avoid telephoning the surgery at this time.
May we also remind you not come to the surgery unless asked to do so, as we are still observing the Covid Guidelines re social distancing and reducing footfall.

PATIENT ACCESS ONLINE

If you wish to reactivate, or sign up to, Online Access – you can  use the NHS App.

Alternatively, or if you do not have a smart phone or tablet, please contact the Practice to obtain a user name and password. This will allow you to link to TTP SystemOne Airmid in order to access SystmOnline.

E CONSULT – is not currently operational, but will be re-instated during June 2021.

NON MEDICAL WORK

May we remind you that day to day care of our patients must take priority over routine non-medical work, such as insurance reports, letters to third parties, and requests for information from other professional organisations, such as solicitors.

We would aim to complete such work within 21 days of receipt in normal circumstances, but this timescale cannot be guaranteed.

Thank you for your cooperation during this difficult transitional period. 

Coronavirus

Due to Covid19 Pandemic please do not come to the Surgery if you have a fever over 37.8 and/or new continuous cough or breathing problems.  Instead refer to 111 online.  For all other enquiries/appointments please call the Surgery – do NOT attend.

Everyone attending the Practice premises will be asked a number of screening questions to reduce the risk of unintended disease spread amongst patients and staff.  Thank you for your co-operation which helps protect the community.

The Practice has now restricted access to the Surgery to pick up prescriptions, med certs and letters.  If you have a nominated pharmacy your prescription will be sent there.  If not we will post it to you.  Alternatively please contact reception to nominate a pharmacy of your choice.

If you have a face to face appointment booked with a GP please do not come to the Surgery, instead you will be contacted by the doctor for a telephone consultation.  Please let the Surgery know if you no longer need the appointment.